Here you will find commonly asked questions by our customers. We make efforts to add answers to common questions on a regular basis. Click on the topic links to the right for more information.
What type of wood does your company use?
Rino's Woodworking is proud of the product we produce. We only use wood with a FAS rating, the highest grade.
What do the Plywood grades mean?
Grade, simply put, is a position in a scale of qualities. In the case of hardwood plywood, it is mostly the appearance of the product that defines the grade. The industry's Standard includes a face grade represented by letters and the back grade designated by numbers.
Face Grades we offer
Back grades we offer
- 1: Provide sound surfaces with all openings in the veneer repaired except for vertical wormholes not larger than 1.6 mm (1/16").
- 4: Permit some open defects, knotholes up to 102 mm (4") in diameter and open splits and joints limited by width and length.
What is the setup fee for?
All of our moldings are custom designs and are hand milled. The equipment required to perform this level of accurate quality requires a considerable amount of time to set up for each profile. When ordering your profile, if more than 500 linear feet is requested, we will waive this fee. The mechanical setup fee is profile based, if you order the same profile with several different species of wood, this will still count towards the total linear foot count.
Example:200 lf in Poplar Wood & 450 lf in Mahogany = 650 lf of the same profile and no fee will be charged.
What is a linear foot?
A linear foot is a piece of material one foot in length, not in width or thickness. Our site allows you to order your molding in either specific lengths or in linear feet. When cutting wood to specific lengths a lot of waste is generated. In many installation tasks, the wood is again cut to fit in your home. When you order in linear feet we waste less wood and pass the saving on to you! The length of pieces will range from 6 to16 feet, & will come in no specified number of boards, sizes may not be distributed equally but will equal the total number of feet requested. Be advised that when your order is shipped via UPS, lengths will never exceed 8 feet.
Can I order in Metric Units?
Our website, as well as shop machinery, has all been set up for the English measurement. Use our English to Metric conversion calculator below to determine the correct amounts to order.
Can I pick up my order at your shop?
Yes, we can arrange a scheduled pick up at our shop. By selecting "Pick Up At Shop" when completing your order, your order will be flagged. We will contact you within 72 hours to arrange a time for pick-up at our dock.
Will you deliver to a construction site?
Yes, we will. When placing your order, you can choose to have our shipper (YRC) unload and deliver to site. There is a $50 unloading charge.
What shipping option should I use?
We currently offer 3 different delivery options in addition to allowing you to pick up your order here at our shop. Please feel free to phone in your order if these delivery options best fit your needs at 440 946-1718.
For our local customers, our staff can deliver your order to your home, office or construction site within a limited area. If your "Ship to" address is within this local delivery area this option will appear with the assigned price as an option in the "Ship via" drop-down window during the checkout process.
For smaller orders we offer UPS as a convenient and reliable way for you to have you order delivered to your home, office or construction site. Orders must be less than 50 lbs and moldings must be 8 feet in length or less. If you specify linear feet in your order lengths will not exceed the 8 foot limit when this shipping option is selected.
For larger orders we offer 2 convenient delivery options via YRC. Both options allow affordable delivery of your order in all available lengths. From a few 12 foot lengths to an entire truck load, we can accommodate all of your requirements.
- Commercial Delivery:
A truck will deliver to your location of choice but will require the offload of material to be performed by your staff.
- Residential Delivery:
A truck will deliver to your location of choice and offload materials for you.
How long will it take for me to receive my order?
From when you receive confirmation of your order, you should receive your delivery in under 14 business days. Keep in mind that exceptionally large orders may require more time. You will receive an email from Roadway, and a tracking number, 24 hours before your order is picked up at our shop, and be able to track your purchase until arrival.
What is your return policy?
Due to the fact that each order is custom, all sales are final. Feel free to contact us in advance by phone or email with any questions.